We are looking for a highly skilled and experienced Chat Support Executive to join our team at TELEPERFORMANCE GLOBAL BUSINESS PRIVATE LIMITED.
Roles and Responsibilities.
- Provide exceptional customer service through chat support, resolving queries and concerns efficiently.
- Utilize solid communication skills to effectively interact with customers via chat, ensuring high satisfaction rates.
- Collaborate with internal teams to resolve complex issues, leveraging knowledge of CRM systems and IT-enabled services.
- Develop and maintain a thorough understanding of products and services to provide accurate information to customers.
- Analyze customer feedback to identify areas for improvement and implement changes to enhance overall customer experience.
- Work in a fast-paced environment,
managing multiple chats simultaneously while maintaining attention to detail.
Job Requirements
- Excellent communication and interpersonal skills, with the ability to build rapport with customers from diverse backgrounds.
- Strong analytical skills, with the ability to analyze data and make informed decisions.
- Ability to adapt to changing situations and priorities, demonstrating flexibility and a positive attitude.
- Type: Full Time, Permanent Role
- Category: Non Voice Education
- Any Graduate/Any Postgraduate
- Work Location : Mohali
Interested candidates can reach to the below recruiter.