Job Opening Name: Senior Lead Software Engineer - ServiceNow

Job Summary

Role summary: Acting as a Service Now Administrator / Developer.

Responsibilities

- Leveraging ServiceNow Admin/Implementation Specialist, Foundation, JavaScript, and HTML knowledge
- Developing and maintaining Change, Incident and Problem Management applications, including Business rules, Script Includes, UI Script, Client Script, UI Policy, workflows, Assignment rules, SLA's, views, email notifications and templates
- Supporting ServiceNow Service Catalogue and Requested Items related artifacts
- Implementing general settings such as incident, problem, change, and SLA
- Service Catalogue configuration, for example, creating service requests for multiple stakeholders (App teams, HR, Incident Management team, etc.)
- ServiceNow Portal configuration working in AngularJS
- Flow Designer to build catalogue workflows / integrations
- Creating and updating: Order Guides, Catalogue Items, Record Producers, Requested Items, Tasks, Email templates, Inbound actions, Business rules, Script Includes, UI Script, Client Script, UI Policy, Data Imports and Transformation Maps
- Following Agile/Scrum/SAFe methodology
- Automation Integration: Implementing, updating, and managing ServiceNow Discovery
- Integrating third party systems with CMDB (Configuration Management Database)
- REST/SOAP API integration
- Leveraging Flow Designer to build catalogue workflows / integrations
- Monitoring Optimization:



Monitor ServiceNow performance metrics, health scan scorecard and proactively improve performance, supportability, maintainability, security, and user experience
- Security Compliance: Manage user roles, access controls, and authentication mechanisms
- Ensure compliance with data governance policies and audit requirements through secure logging practices
- Collaboration Leadership: Partner with ServiceNow stakeholders such as Human Resources, Incident Management, RRR, and others
- Conduct knowledge-sharing sessions and mentor junior team members on best practices
- Continuous Improvement: Stay current with latest features, releases, and ecosystem tools. Contribute to the evolution of ServiceNow standards and best practices

Requirements

- At least 6 years experience with Acting as a Service Now Administrator / Developer
- ServiceNow Discovery
- CMDB (Configuration Management Database)
- Agile/Scrum/Protected methodology
- At least one of the following certifications: CSA - Certified ServiceNow Administrator; CAD - Certified Application Developer
- Work experience: 8-10 years

Job Type

Permanent

Location

Tamil Nadu, India

Job Title

Senior Lead Software Engineer - ServiceNow

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

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