Job Description Hub In-Charge

Department: Operations / Logistics
Industry: E-commerce / Quick Commerce / Last-Mile Delivery
Role: Hub In-Charge

Job Summary

We are looking for a responsible and result-oriented Hub In-Charge to manage day-to-day hub operations, ensure timely dispatch and delivery, maintain shipment accuracy, and lead the hub team. The candidate will be responsible for operational efficiency, manpower management, SLA adherence, and overall hub performance.

Key Responsibilities

- Manage daily hub operations, including inbound shipments, sorting, scanning, bagging, dispatch, and delivery coordination.
- Ensure timely shipment processing and dispatch as per defined TAT and SLA.
- Monitor shipment movement, pending orders, undelivered shipments, returns, and RTO (Return to Origin).
- Manage delivery executives, hub associates, supervisors, and other operational staff.
- Plan manpower deployment and shift allocation based on daily shipment volume.
- Track key performance indicators (KPIs), including productivity, attendance, delivery success rate, and dispatch accuracy.
- Ensure proper scanning, shipment reconciliation, and inventory accuracy.
- Coordinate with transport teams, delivery partners, customer support, and central operations to resolve operational issues.
- Identify bottlenecks, investigate shipment delays, and implement corrective actions.
- Maintain daily MIS reports, operational dashboards, and performance reports.
- Ensure compliance with company SOPs, safety standards, and operational processes.




- Handle customer escalations and delivery-related issues in coordination with relevant teams.

Required Skills and Qualifications

- Graduate preferred; candidates with relevant logistics experience may also be considered.
- 2–5 years of experience in logistics, courier, e-commerce, supply chain, or last-mile delivery operations.
- Prior experience in hub operations, warehouse operations, or delivery station management.
- Solid team-handling, coordination, and problem-solving skills.
- Knowledge of shipment tracking systems, scanning processes, Excel, and MIS reporting.
- Ability to manage high-volume operations and meet strict operational deadlines.
- Willingness to work in rotational shifts, including weekends and holidays, as required.

Preferred Industry Experience

- E-commerce logistics and courier companies
- Last-mile delivery operations
- Quick commerce and dark-store operations
- 3PL and supply chain companies
- Parcel, express, and distribution networks

Key Performance Indicators (KPIs)

- On-time dispatch and delivery performance
- Shipment processing TAT and SLA adherence
- Delivery success rate and RTO control
- Shipment reconciliation and scan compliance
- Team productivity and manpower utilization
- Attendance management and operational cost control

Keywords: Hub In-Charge, Hub Manager, Hub Operations, Logistics Operations, Last Mile Operations, Delivery Station Manager, Courier Operations, E-commerce Logistics, Shipment Management, Dispatch Operations, Team Handling, SLA, TAT, MIS Reporting, RTO Management.

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