Role & responsibilities

1. Provide L1/L2 technical support for desktops, laptops, printers, scanners, and other IT peripherals, ensuring minimum downtime and effective user support.

2. Install, configure, troubleshoot, and maintain Windows operating systems, Microsoft 365 applications, VPN connectivity, email services, and approved business software.

3. Manage and resolve hardware, software, operating system, and network-related issues while maintaining incident and service request records.

4. Support LAN, WAN, Wi-Fi, Internet connectivity, managed switches, routers, access points, VLANs, DNS, DHCP, and related network infrastructure.

5. Monitor network performance and availability, coordinate with service providers and vendors, and maintain network diagrams, IP inventories, and configuration records.

6. Administer endpoint security solutions including Antivirus/EDR, security patch management, vulnerability remediation, system hardening, and compliance with security policies.

7. Monitor and report cybersecurity incidents, phishing attempts, malware alerts, unauthorized access activities, and support incident investigation and corrective actions.

8. Ensure compliance with ISMS requirements by maintaining SOPs, policies, records, audit evidence, risk assessments, CAPA tracking, and regulatory documentation.

9. Participate in internal, external, customer, and regulatory audits while supporting access reviews, asset management, backup verification,



and security compliance activities.

10. Support Business Continuity (BCP) and Disaster Recovery (DR) initiatives, coordinate with OEMs and vendors, and promote cybersecurity awareness across the organization.

Preferred candidate profile

- Qualification: BCA / MCA from a recognized university.
- Experience: 5-9 years of relevant experience in IT Infrastructure, Desktop Support, Network Administration, Cybersecurity, and IT Compliance.
- Strong knowledge of Windows Operating Systems, Microsoft 365, Active Directory, VPN, and endpoint management.
- Hands-on experience in LAN/WAN, Wi-Fi, Switching, Routing, VLANs, DNS, DHCP, and network troubleshooting.
- Valuable understanding of Cybersecurity controls, Antivirus/EDR solutions, Vulnerability Management, Patch Management, and Security Incident Response.
- Experience in ISMS, ISO 27001, IT Audits, SOP Management, CAPA tracking, and regulatory compliance.
- Familiarity with Firewall Management, Email Security, Web Filtering, Access Management, and Data Protection controls.
- Strong analytical, troubleshooting, and problem-solving skills with the ability to work independently.
- Excellent verbal and written communication skills, user-handling skills, and stakeholder management capabilities.
- Ability to coordinate with cross-functional teams, vendors, service providers, and support Business Continuity and Disaster Recovery activities.

📌 It Executive (Paonta Sahib)
🏢 Mankind Pharma
📍 Paonta Sahib