TCS Chennai is hiring: for Contract Management Specialist:

Shift Timing: 5am - 2pm

Core Competencies

- Problem-Solving Skills: Ability to identify issues, analyse root causes, and implement effective solutions within defined guidelines.
- Interpretation Skills: Robust capability to interpret critical information, including legal documents and process requirements.
- Process Orientation: Understanding of process flows and adherence to operational guiderails.
- Comprehension of Legal Terms and Language: Familiarity with property related terminology and documentation (preferred) or willingness to learn about property related processes.
- Business Process Understanding: Ability to quickly grasp end-to-end conveyancing processes and critical business interactions.

- English Proficiency (IELTS Level 6 or Equivalent minimum), including:

1. Reading: Able to read and understand general legal processes and conveyancing-related materials with sufficient accuracy to identify obligations, and compliance requirements.

2. Writing: Ability to draft clear, well-structured communications such as emails, reports, and documentation in a business context.

3. Listening / Speaking: Able to engage in professional discussions with legal professionals, clients, and stakeholders in Australia, demonstrating clarity, appropriate terminology, and confidence in interpreting and explaining key documentation in the conveyancing process.

- Understanding BPO Requirements:



Understanding of outsourcing processes and familiarity with core concepts such as SLAs and compliance related KPI metrics.
- Stakeholder Liaison: Ability to coordinate with various internal teams (i.e. Legal, development, sales and conveyancing team members) and serve as a point of contact for Stockland in the conveyancing process.

TECHNICAL AND ANALYTICAL SKILLS

- Data Analysis and Reporting: Competence in analysing data, generating insights, and preparing accurate reports.
- Proficiency in Microsoft 365 (Intermediate Level): Skills in Word, Excel, PowerPoint, Outlook, and SharePoint for documentation and collaboration. (Intermediate = ability to use functions to summarise data, manage shared documents, and use collaboration tools effectively)
- Technology Adaptability: Ability to learn and work with various platforms and tools such as (PEXA (Property Exchange Australia), Salesforce, SAP, SharePoint, CTS (Contract Lifecycle Management).

Behavioural and Soft Skills

- Attention to Detail: High accuracy in reviewing and processing documents.
- Time Management: Ability to prioritise tasks and meet deadlines in a fast-paced environment.
- Client Management Understanding: Awareness of client expectations and ability to maintain positive relationships.
- Resilience and Volume Handling: Capacity to perform under pressure and manage competiting priorities during peak periods.
- Accountability: Ownership of tasks and responsibility for outcomes.
- Collaboration and Escalation Awareness: Team-oriented approach and understanding of escalation protocols.

📌 Contract Management Expert (Chennai)
🏢 Tata Consultancy Services
📍 Chennai