16 Oct
|
Hike Education
|
Gurugram
16 Oct
Hike Education
Gurugram
Roles and Responsibilities :
- Handle customer inquiries via phone calls, emails, or chats to resolve their issues in a timely and professional manner.
- Process customer requests, provide solutions to problems, and escalate complex issues to senior team members when necessary.
- Maintain accurate records of all interactions with customers using CRM software or other tools.
- Meet performance targets for call quality, resolution rates, and first-call resolution.
Job Requirements :
- 0-2 years of experience in BPO/Call Centre setting with focus on domestic voice process (inbound/outbound).
- Strong query handling skills with ability to solve queries efficiently over the phone.
- Proficiency in English language is essential for effective communication with customers.
📌 Customer Support Executive (Gurugram)
🏢 Hike Education
📍 Gurugram