Key Skills:

- Microsoft 365 (Outlook, Teams, Exchange Online, SharePoint Online, OneDrive)
- Windows 10/11, Endpoint Management
- Active Directory, Entra ID, MFA, SSO, Conditional Access
- VPN & Network Troubleshooting
- ServiceNow (Incident, Problem, Change & Knowledge Management)
- Root Cause Analysis & Major Incident Management
- Microsoft Copilot, Copilot Studio, GenAI, ChatGPT, Claude, Gemini
- Power Automate, Power Platform, PowerShell
- Technical Escalation Management & Stakeholder Handling

Responsibilities:

- Resolve complex technical issues, critical incidents, and executive support cases.
- Provide L3/SME-level support across Microsoft and enterprise technologies.
- Coach and mentor L1/L2 support teams.
- Drive RCA, problem management, automation, and continuous service improvement.
- Lead adoption of AI-powered support solutions and virtual agents.
- Partner with Security, Infrastructure, Engineering, and Digital Workplace teams to enhance service delivery.

Regards,

TA Team

📌 IT Support (Bengaluru)
🏢 Publicis Resources
📍 Bengaluru