Role & responsibilities

- Specialize in Product Pitches and Scenario based Case Studies
- Work on assigned Renewal portfolio by calling customers over Telephone line, Video Calling and WhatsApp.
- Explain the advantages both in terms of gain and loss if policy continues/discontinues.
- Convince customer to pay via online mode, visit branch or setup an appointment.
- Maintain a high standard in conversation and quality of calls.
- Achieve daily KPIs on Spoken ratio, Promise to Pay and Follow-up.
- Enrich customer interactions through continuous training & upskilling.
- Get rewarded basis portfolios performance on Persistency, Renewals, S2S and S2R leads.
- High Value Premium Customer and Advisor Management

Preferred candidate profile

- Experience in Portfolio Management/ Cross Sell as it would be a right match with our domain/circumstances.
- Experience in enhancing the existing relationship with customers at time of renewals/Earlier, digital adoption for future premium payments at ease.

📌 Relationship Manager Operations- Renewal & Persistency Contact Center (Mumbai)
🏢 INDUSIND NIPPON LIFE INSURANCE
📍 Mumbai