- WMS and SCM Modules Functional & Operational Support
- Provide day-to-day support for Oracle WMS and SCM modules.
- Analyze, troubleshoot, and resolve production support issues within agreed SLAs.
- Work closely with Planning, Procurement, Manufacturing, Warehouse, and Operations teams to address business requirements and system issues.
- Review Oracle application setups, configurations, and workbench parameters to ensure process effectiveness.
- Monitor system transactions and proactively identify operational issues.
- Perform root cause analysis and recommend corrective actions to prevent recurring issues.
- Continuous Improvement
- Support process improvements and system optimization initiatives.
- Collaborate with business stakeholders to improve supply chain execution and data quality.
- Assist in testing, validation, and deployment of system enhancements and fixes.
- Develop support documentation, knowledge articles, and standard operating procedures.
Required Qualifications
- Bachelor's Degree in Engineering, Computer Science, Information Technology, or Master of Computer Applications (MCA).
- 5 to 8 years of experience in Oracle EBS R12 SCM Production Support.
Robust functional knowledge of:
- Oracle Inventory
- Oracle Warehouse Management System (Inbound and Outbound)
- Oracle Purchasing
- Oracle Order Management (OM)
- Oracle Bills of Material (BOM)
- Oracle Work in Process (WIP)
- Oracle iSupplier Portal
- Oracle Advanced Supply Chain Planning (ASCP)
- Oracle Warehouse Management
- Basic experience of Oracle Finance modules (AP, AR, CM, FA and GL)