Responsibilities

- Handle day-to-day IT service desk operations and provide functional support via phone.
- Manage end-to-end incident lifecycle - diagnosis, resolution, ageing, and vendor escalation.
- Improve First Contact Resolution (FCR) and ensure adherence to SLAs and internal processes.
- Perform remote troubleshooting and route issues to appropriate support teams.
- Communicate IT service disruptions/outages to customers promptly.
- Maintain and prepare reports on tickets, calls, and related tasks.
- Ensure customer satisfaction through timely and effective issue resolution.
- Solid problem-solving, analytical, and communication (verbal and written) skills.
- Prior experience in incident management and troubleshooting (preferably in Retail domain).

Preferred Qualifications

- Location: Hyderabad.




- Good listening, complaint management, and customer service skills.
- Flexible for shifts covering multiple time zones.
- Fluent in English with excellent communication and interpersonal skills.
- Organized, detail-oriented, adaptable, and able to multitask under pressure.
- Positive attitude, team player, and commercially aware.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 Support Executive (Hyderabad)
🏢 Asian Infotel
📍 Hyderabad