Roles and Responsibilities

- Advanced troubleshooting for macOS (Reimaging, crash analysis, log collection)
- Windows support (Remote reimage, BSOD, performance optimization, app crash fixes)

- End-User Support:

- Expertise in Zero Touch Provisioning and remote support tools (Zoom, etc.)
- Solid problem-solving and incident resolution skills under SLA-driven environments
- Excellent interpersonal and communication abilities with a customer-first mindset

- Tools & Technologies:

- Active Directory (User provisioning, permissions, policy management)
- Office 365 / Google Workspace administration
- Exchange 365 / Google Admin Suite configuration & support
- Amazon Cloud PC and Telephone Apps (Amazon Connect, Zoom Phone, etc.)
- ServiceNow (Ticketing,



Incident & Request Management)
- VPN solutions: Global Protect, Zscaler
- Conferencing Platforms: Zoom, BlueJeans, Microsoft Teams
- Collaboration Tools: Box, SharePoint, OneDrive, Google Drive
- Networking & Infrastructure:
- Knowledge of Networking fundamentals (LAN/WAN, IP, DNS, DHCP, VPN)
- Support for Cloud-based environments and endpoint connectivity issues
- IT Service Management:
- Familiarity with ITIL processes (Incident, Change, and Problem Management)
- Proven ability to work in 24/5 and night shift rotations supporting global teams

📌 Service Desk Analyst (Mac Support) (Bengaluru)
🏢 Pace Automation
📍 Bengaluru