Key Responsibilities:

1) Team Management

- To manage an operational delivery team of colleagues >6. For the team ensure you are:
- Holding at least monthly one to one meeting
- You have provided colleagues with their job description, and they understand what is required from them and how performance will be measured
- You are holding at least a weekly team briefing and team members are also consistently reviewing Teams sites and channels required for their roles.

2) Service delivery

- To ensure your team deliver the required levels of service performance to clients including, accuracy, timeliness of responses to emails / tickets, SLAs.
- To ensure all work undertaken by your team is documented and team’s members know where to access this information and use it as part of their roles.
- To immediately respond to any client escalations. Resolve the problem and take the necessary actions to prevent it occurring again. Immediately log any service failures

3) Financial performance

- To help identify new revenue opportunities with clients.
- To ensure costs are managed and team member productivity targets are achieved.




- To support in the collection of receivables from clients and follow instructions as to when to stop client service due to outstanding receivables.

4) Efficiency

- Through resource optimisation, process improvements and effective cost control achieve margin and productivity targets.

5) Compliance

- Ensure all colleagues in the service line are operation according to the required SOPs and are effectively trained.
- Mitigate any work being undertaken outside of the core processing systems and the use of emails with attachments.
- Ensure any compliance incidents are reported and resolved correctly

6) Innovation & Change

- To be responsible for ensuring current systems and processes are adopted by the team in a consistent manner and in accordance with the defined new ways of working.
- To identify further opportunities for process and efficiency improvements.

7) Performance Management

- To be responsible for ensuring the service teams operate with the required behaviours.
- To drive a performance culture across the service line and ensure at all times we are delivering excellence in all that we do.

If Interested, Kindly share your CV on [email protected]

📌 Payroll and Compliance Manager (Pune)
🏢 Topsource Infotech Solutions
📍 Pune