- Handle incoming and outgoing customer calls professionally.
- Communicate with customers and provide accurate information about products or services.
- Follow up with customers and maintain proper call records.
- Resolve customer queries and escalate issues when required.
- Maintain customer information and update records in the CRM system.
- Achieve daily calling targets and performance goals.
- Coordinate with internal teams to ensure customer satisfaction.
Preferred candidate profile
- Good verbal communication skills.
- Basic English and Telugu communication.
- Hindi communication is an added advantage.
- Basic computer knowledge and MS Office skills.
- Valuable listening and problem-solving abilities.
- Ability to handle calls confidently and professionally.
- Willingness to work in rotational shifts, if required.
📌 Male Call Center Executive (Hyderabad)
🏢 Nextenti Tech
📍 Hyderabad
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