Basic Information

- Position Title & Designation: Executive
- JD Code: shb/ind/dept/001
- Job Family: Business Support
- Department: Diagnostics
- ROLE DETAILS: To be filled up as per the requirement of the Division / unit / function / / territory
- Grade: A3
- Reporting To: Head - Operations Hospitality
- Division: Unit
- Unit: INDORE
- Base Location (City): INDORE
- Country: India

Job Holder Specifications

Qualification

- Basic Qualification / Education / Vocational Training

Graduation in any discipline

Advanced Qualification / Certification / Specialist Training

Graduation/Masters

Experience

Minimum Experience

2 years

Specific / Relevant Experience

Experience of working with NABH or JCI accredited hospital

Competencies

Functional Skills and Capabilities

- Relationship Management
- Knowledge of all processes related to patients
- Well aware about room charges, facilities and hospital specialties
- Knowledge of various specialities

Behavioural

- Courteous and empathetic
- Good health, fitness and stamina
- Understanding the criticality of work
- Strictly procedure oriented
- Problem Solving ability
- Integrity and Honesty
- Interpersonal skills
- Convincing ability
- Mental Awareness
- Multitasking

Functional

Objective

To manage OPD and diagnostics facility by ensuring timely completion of consultation and procedure.





Key Responsibilities

OPD Coordination

- Daily reporting from OPD Executive
- Duty allocation
- Training and grooming of team members
- Interacting with Doctors and resolving their issues
- Escalate reliable issues
- Deal with grievances raised by customers
- Ensuring that customer s time is utilized efficiently.
- Ensuring coordination between OPD and Diagnostics
- Involvement in Internal marketing
- Checking whether all the OPD registers and data of footfall is maintained properly
- Ensuring proper billing in OPD
- Ensuring proper reconciliation of billing with amount received.
- Meeting patients one to one for gaining their feedback.
- Ensuring maintenance and cleanliness in OPD areas.
- Enriching customer experience while waiting in OPD areas.

Diagnostics Coordination

- Ensuring that patients receive reports within minimum time.
- Ensuring all the standard norms are followed by the team members.
- Ensuring maintenance of Diagnostics machines.
- Interacting with doctors.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

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