Job Summary

We are currently seeking a technical specialist with skillset related to AX/D365 to join the EMEIA ERP Program, collaborating closely with EMEIA IT Team.

This role is to drive the technical improvements of the EMEA ERP systems (AX 2009, AX 2012 & D365F&O;) from the operational perspective, improving the reliability and performance of the ERPs by providing technical solutions for improved stability and health of all nonproduction & production environments. Good problem-solving skills are critical to this role.

Duties and Responsibilities

Other duties may be assigned.

- Lead the day-to-day operational technical discussions related to EMEA AX & D365FO
- Propose solutions in collaboration with multiple suppliers and EMEA IT colleagues to mitigate repeated incidents associated with AX & D365FO environments
- Troubleshooting issues with ERP environments
- Review and improve technical work Instructions for support technicians
- Improve the stability and reliability of all ERP environments
- Take on challenging problems and use good problem-solving skills to find solutions

Key Duties

- Liaise with GSSC Infrastructure team on all technical issues affecting ERP
- Ensure that service providers understand and adhere to Technical Design Policies
- Advise and guide SOM & AMS technical on new technical solutions
- Work with & advise Domains if required on any technical issues arising from ongoing projects
- Work with Support Org to ensure the health monitoring covers the requirements for minimizing disruption to services and detect ERP issues asap
- Work closely with the EMEA ERP Technical Architect to provide technical solutions to enhance reliability and supportability of ERP environments
- Ensure that suppliers RCAs are good quality and that solutions are provided as an outcome to those RCAs
- Assist the Support department, providing technical expertise/guidance & engaging in management discussions and meetings with suppliers




- Provide 3rd line support to the support organizations and business users
- Assist with root cause investigations and problem management resolution
- Optimize workplace data refresh processes
- Assist Developers with any operational issues where applicable
- Query performance tuning via SQL of AX databases
- Manage Devops pipelines
- Manage D365FO environment updates

Education and/or Experience

- 12+ years of experience in Dynamics AX versions (2009, 2012) and D365F&O.;
- Proven ERP implementation experience in large-scale environments (1000+ users).
- Experience of integrating AX & D365FO to external systems
- Installation and configuration of Dynamics AX components
- Strong knowledge of Dynamics AX versions (2009, 2012) and D365F&O.;

- Good understanding of programming principles and best practices
- Knowledge of formal software release and deployment management
- Experience of working in a global organization with geographically dispersed, multi-cultural and multi-disciplinary teams
- Driven and proactive, stays on top of the issues and follows up rigorously
- Results and process oriented
- Good team player with experience in working with virtual, cross-functional teams
- Respectful and with high integrity
- Able to influence and inspire others
- Excellent problem-solving skills
- Hands-on experience with:
- X++ coding and debugging (AX 2009, 2012, D365F&O;)
- Integration frameworks (AIF, DIXF) and data management in D365FO.
- Microsoft SQL Server
- Programming with the Microsoft .Net framework
- Microsoft Integration stack
- Azure & Azure DevOps
- Copilot GitHub & Claude Code
- LCS & PPAC

Tools





- Familiarity with automated deployment and DevOps practices.
- Visual Studio Tools for Dynamics AX and X++; GITHUB
- Morph X++
- Team Foundation Server (including AX)

Language Skills

- Ability to effectively communicate in the English language, both verbally and in writing.
- Ability to read and interpret technical journals, specifications, international technical standards, etc.

Computer Skills

- Proficient in MS Office applications, such as Word, Excel, PowerPoint, etc.
- Familiar with operating systems, such as Windows, etc.

Personal Characteristics

- Able to prioritize and plan work to high quality in line with deadlines
- Able to work as part of diverse teams including Process Owners, Super Users, Consultants, Developers and Suppliers
- Excellent presentation skills
- Able to prioritize and plan work in line with deadlines
- Must be able to see to read related documentation.
- Must be able to establish and maintain productive, positive and cooperative relationships with others.
- Ability to analyze business requirements and design solutions in line with the EMEA template
- Willing to work at various ASSA ABLOY locations throughout EMEA
- Willingness and ability to travel within this role
- Ability to communicate on work completed, implementations defined, tested and deployed.
- Ability to explain requirements and work closely with developers (all areas of expertise).
- Ability to explain and demonstrate how to use ERP tools to users.
- Ability to follow defined IT processes

Customer Expectations

- Highlight knowledge, skills, abilities, and traits necessary in this role to satisfy our customers expectations.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 Architect - AX and (Chennai)
🏢 Assa Abloy Entrance Systems
📍 Chennai