Detailed Job Description

- Should possesses deep subject matter expertise in handling complex Provident Fund (PF) transfer and closure cases, enabling accurate and timely resolution of employee grievances.
- Should have extensive experience in managing and responding to legal notices issued by the Employees' Provident Fund Organisation (EPFO), ensuring compliance with statutory requirements and minimizing organizational risk.
- Should have thorough understanding of EPFO operations, regulations, and compliance processes, coupled with established working relationships with EPFO regional and government offices, which facilitates faster issue resolution.
- Proficient in calculating, validating, and processing monthly employee and employer PF contributions, including successful submission and reconciliation through the EPFO portal.
- Benefits team member to coordinate with the associate to resolve their query related exclusively for PF and superannuation.
- Maintain an updated repository of FAQs, process flows, and regulatory updates accessible to all employees.
- Encourage employee feedback on query resolution effectiveness to identify process improvements.
- Guide the new joiners during the onboarding process to create the UAN as per the new regulations.
- Educate the active associate and new joiners to complete the E-nomination.




- Organize orientation session for completion of beneficiary nomination center by educating the positive benefits.
- Coordinate with the TAG team for the onboarding associate pending information.

Key Skills

Mandatory Key Skills

- Strong knowledge of PF transfers, withdrawals, settlements, closures, and employee grievance resolution.
- Knowledge of monthly PF contribution calculations, validation, remittance, and reconciliation through the EPFO portal.
- Understanding of EPFO rules, statutory requirements, and compliance documentation.
- Employee Query Management: Ability to handle and resolve employee queries related to PF and superannuation.
- Good written and verbal communication skills for employee interactions and stakeholder coordination.
- Ability to ensure accuracy in PF calculations, employee records, documentation, and compliance activities.
- Ability to collaborate with internal teams, EPFO offices, and the TAG team.
- Good understanding of employee benefits and statutory benefit programs.

Positive to Have Skills

- Good written & verbal communication skills
- Proactive team player
- Valuable in Excel, Analytical and problem-solving capabilities
- Attention to detail
- Expert in power point presentation
- Self-motivated with the ability to multi-task and work collaboratively in a team environment
- Good understanding of compensation and benefits programs

📌 Analyst - Benefit Shared Services (Chennai)
🏢 Golden Opportunities
📍 Chennai