Job Summary

Career Family: Risk Management Services

Role Type: Supervising Associate/Assistant Manager

This role requires the candidate to build and demonstrate an in-depth technical knowledge of personal independence processes which are developed globally in accordance with the EY Global (EYG) Independence policies aimed towards safeguarding EY as an Independent auditor. These processes are standardized in nature and are performed by the RMS teams on behalf of EY engagement teams. The candidate will be responsible for coaching mentoring and supervising a team of about 15-25 members on technical matters and should be able to handle and resolve their queries. The role also involves liaising with Global Independence process owners and a variety of stakeholders and end users across countries and geographies. The candidate is also expected to contribute the GDS wide priorities and initiatives and help in building a better working world for our EY professionals and team members.

The opportunity

Risk Management Services (RMS) is an internal function within EY GDS (Global Delivery services), responsible for protecting the organization from the risks that may arise from its professional practice. We work closely with all parts of the organization to identify and manage risks, providing coordinated advice and assistance on suite of services like Independence, Conflicts, Compliance, regulatory, policy and security issues as well as dealing with claims and queries regarding ethics. Formed in 2007, the RMS team is growing rapidly as a Centre of Excellence for all standardized quality/compliance related activities.

This role will be part of the largest sub-service function, i.e., Independence within Risk Management Services (RMS) responsible for assisting EY professionals to maintain auditor objectivity by identifying and mitigating any potential conflicts of interest that could compromise an auditor's independence.

RMS Independence team is currently 950+ people strong, operating from 3 countries and 5 centres: India (Gurugram, Kochi, Bengaluru), Poland (Wroclaw), Philippines (Manila). The team is closely integrated with Global Independence and has been involved in development of key Independence processes.

The role offers opportunities to work in a dynamic, growth-focused environment, with a special emphasis on protecting EYs reputation as an independent auditor, by providing support to EY Professionals,



Global & Regional stakeholders on Personal Independence matters. It also involves close collaboration with global & regional teams to strengthen the compliance framework and foster a mindset of continuous improvement and client enablement. The role also involves liaising with Global Independence process owners and a variety of stakeholders and end users across countries and geographies. The candidate is also expected to contribute the GDS wide priorities and initiatives and help in building a better working world for our EY professionals and team members.

Your key responsibilities

- An Assistant Manager in the RMS Independence GMS team, will lead 5-15 high performing individuals, fostering a team-oriented and inclusive environment.
- Your role involves working closely with EY professionals as well as Global and Regional stakeholders to strengthen the personal independence compliance framework, spearheading continuous improvement at process level.
- By effectively managing your team, engaging with stakeholders, and optimizing the processes, you will contribute significantly to EY's success.
- Other responsibilities include conducting quality reviews, analyzing issues, and producing well-documented deliverables, as the work product for these individuals is subject to review and scrutiny by external regulators.

Technical expertise
- Develop & maintain subject matter expertise in personal independence processes and policies, thereby enabling EY professionals to uphold their Independence compliance requirements.
- Stay updated on relevant regulatory policies like EYG and local country policies and industry best practices related to potential investments conflicts of interest.
- Consistently drive team to deliver high-quality project outcomes by thoroughly understanding EY Global & Independence policies and adhering to best practices and standard operating procedures
- Identify & implement process improvements to enhance efficiency & the overall effectiveness of the Personal Independence process.




- Be abreast of emerging trends and regulatory changes and effectively communicate these developments to Independence team members.
- Conduct thorough secondary research using a wide range of internal and external databases to support personal independence monitoring processes.
- Effectively facilitate and implement process & policy updates, ensuring comprehensive knowledge sharing sessions are conducted.
- Establish credibility by consistently providing deep insights and technical expertise, actively engaging in strategic discussions with stakeholders.
- Continuously develop and refine technical knowledge in Independence processes to become a recognized subject matter expert within the team.
- Lead process trainings for team members to ensure consistent understanding and application of EY Global & Personal Independence policies.
- Understand and strive to meet or exceed individual and team KPIs for the role.
- Effectively address & resolve service delivery issues / escalations using tools like RCA (Root cause analysis) and CAPA (Corrective and preventive actions)
- Conduct reviews & second level sample audits for reviewers in the team to ensure strong quality assurance model is maintained.

Client/Stakeholder Management
- Maintain regular and proactive communication with stakeholders to keep them informed about project progress, potential issues and any changes in timelines or scope.
- Actively engage with global and regional Independence stakeholders to implement any process changes, enhancements and improvement to ensure their expectations are met
- Develop effective conflict resolution and escalation management strategies to address and resolve any issues or escalations promptly and professionally.
- Establish and monitor key performance indicators (KPIs) related to client management to ensure high standards of service delivery.
- Act as a point of contact between EY Professionals, Global/Regional stakeholders, members of other Independence competencies, and relevant GDS functions to effectively coordinate efforts for a project/request.

Operations Management
- Oversee volume inflows, strategize resource allocation and ensure adherence to work-flow protocol and tools.
- Engage in reporting activities to support internal and external stakeholders requirements.
- Establish and monitor the team's key performance indicators (KPIs).
- Contribute to strategic projects/initiatives to drive success & growth within Global EY landscape.

📌 Assistant Manager-RMS Personal Independence-GMS (Gurugram)
🏢 EY
📍 Gurugram