Dear Team,

Core Responsibilities

ROLE- CHAT SUPPORT EXP-FRESHER /EXPERIENCED

WORK LOCATION -Gurugram

experience -6 month -7 years

chat support experience mandate

- Real-Time Customer Assistance: Chat support agents respond to customer inquiries through live chat platforms, providing accurate information about products, services, or policies, and troubleshooting issues promptly to ensure customer satisfaction
Problem-Solving and Issue Resolution: Agents assess customer needs, handle complaints, and offer solutions or alternatives within set timeframes, following up to confirm resolution
Communication and Professionalism: Maintaining a positive, empathetic, and skilled tone is essential. Agents must communicate clearly and concisely in written form, often managing multiple chats simultaneously
Documentation and Reporting: All interactions are logged accurately for future reference, and feedback is documented to improve service quality and inform internal teams
Collaboration with Teams:



Chat support roles often require coordination with departments such as Sales, IT, and Marketing to resolve complex issues and share insights for process improvement

Leadership and Mentorship: Senior chat support staff may mentor new team members, lead small teams, and foster a positive team culture
- - Required Skills and Qualifications
- Strong written communication and interpersonal skills
- Ability to multitask and manage multiple chats efficiently
- Problem-solving and decision-making capabilities
- Attention to detail and ability to remain calm under pressure
- Minimum high school diploma; additional qualifications in customer service or related fields are advantageous

- Job & Shift Details
- Job Type: FullTime
- Rotational Shift:
- Min : rotational shift
- Work Mode: Onsite (Work From Office)

📌 We are hiring For Chat support II Gurugram II Teleperformance
🏢 TP
📍 Gurugram