Job Description - Customer Service Operations Executive
Position: Customer Service Operations Executive
Experience: 6 months to 1 year
Qualification: Undergraduate / Graduate
Location: Work From Home (WFH) / Work From Office (WFO) as per business requirement and batch allocation
Shift: 24x7 Rotational Shifts.
Salary :-
Fresher :- 21k take Home
Experienced :- 23k Take Home (Approx)
Key Responsibilities:
- Handle customer queries through chat, email, and voice support.
- Deliver excellent customer service while maintaining quality standards.
- Resolve customer concerns efficiently and within defined SLAs.
- Accurately document customer interactions and update records.
- Follow process guidelines and compliance requirements.
- Collaborate with internal teams to ensure customer satisfaction.
Eligibility:
- Minimum 6 months to 1 year of customer service experience.
- Strong communication skills in English and Hindi.
- Comfortable working in a 24x7 rotational shift environment.
- Customer-focused with positive problem-solving skills.
- Basic computer and internet navigation skills.
interview Process Details:
- Assessment: Versant Level 5
- OPS interview
WFH Requirements:
- Personal laptop/desktop with Intel i5 processor or above.
- Stable broadband internet connection.
- Updated web browser and a dedicated workspace for uninterrupted work.
Note: Candidates should be flexible to work from home or office based on business requirements and batch plans.
First Round of interview in teams.
join the call at 3 pm to 4 pm from 13th oct 26 to 15 oct 26.