- Handle inbound calls from customers to resolve their queries and concerns related to banking services.
- Process customer requests, provide accurate information, and escalate issues when necessary.
- Meet daily/weekly targets for call handling, sales conversion, and customer satisfaction ratings.
- Maintain a high level of product knowledge to effectively address complex customer queries.
Job Requirements :
- 1-3 years of experience in BPO sales or telesales industry.
- Solid communication skills with excellent verbal fluency in English language.
- Ability to work on night shifts (rotational) with flexibility to adapt to changing schedules.