Key Responsibilities

1. CRM Solution Architecture

- Design and architect end-to-end Veeva CRM solutions aligned with client business objectives
- Develop technical specifications and system blueprints for complex CRM implementations
- Lead architectural reviews and ensure solutions meet scalability, security, and performance requirements
- Evaluate emerging Veeva technologies and recommend adoption strategies

2. Commercial Operating Model Design

- Collaborate with clients to design and optimize commercial operating models
- Map business processes to Veeva CRM capabilities and identify improvement opportunities
- Define user journeys, workflows, and process automation strategies
- Ensure alignment between commercial strategy and technology implementation

3. Release and Change Governance

- Establish and maintain release management frameworks and governance processes
- Lead change control boards and manage release planning activities
- Implement best practices for configuration management and deployment procedures
- Oversee testing strategies, including UAT coordination and validation processes

4. Alignment and Territory Design Strategy

- Design and implement territory management strategies within Veeva CRM
- Optimize sales force alignment and territory assignments based on business rules




- Configure territory hierarchies, assignment rules, and performance tracking mechanisms
- Support territory planning cycles and realignment initiatives

5. Integration Architecture Across the Veeva Suite

- Design integration strategies connecting Veeva CRM with other Veeva applications (Vault, Network, etc.)
- Architect data flows and synchronization processes across the Veeva ecosystem
- Manage API integrations and data mapping requirements
- Ensure data integrity and consistency across integrated systems

6. Requirements Facilitation and Business Rule Arbitration

- Lead requirements gathering sessions with diverse stakeholder groups
- Facilitate workshops to define and validate business rules and system configurations
- Resolve conflicting requirements and provide expert recommendations
- Document functional specifications and translate business needs into technical solutions

7. Client Stakeholder Management

- Serve as the primary point of contact for client CRM initiatives
- Build and maintain solid relationships with C-level executives and key decision makers
- Manage client expectations and communicate project status, risks, and recommendations
- Lead client presentations and solution demonstrations

📌 PLS- Veeva CRM Specialist (Pune)
🏢 PwC
📍 Pune