Job Summary

We are looking for enthusiastic and customer-focused Tele Callers to handle customer interactions over phone calls. The role involves servicing existing customers, resolving queries, promoting bank/company products and services, generating leads, and achieving sales targets while ensuring excellent customer experience.

Key Responsibilities

Service Process

- Handle inbound and outbound customer calls.

- Address customer queries, requests, and complaints.

- Provide accurate information regarding products, services, payments, and processes.

- Maintain high standards of customer satisfaction.

- Follow up with customers for pending requests and resolutions.

- Update customer interaction details in the system.

Sales Process

- Contact customers to promote products and services.

- Generate leads and identify sales opportunities.

- Explain product features and benefits to customers.

- Achieve daily, weekly, and monthly sales targets.





- Upsell and cross-sell products wherever applicable.

- Convert customer inquiries into successful sales.

Required Skills

- Good communication skills in English, Hindi, or any regional language ( any two regional language must).

- Basic computer knowledge.

- Ability to handle customers professionally.

- Positive listening and convincing skills.

- Positive attitude and customer-centric approach.

- Ability to work in a target-driven environment.

Desired Competencies

- Customer Service Orientation

- Sales & Negotiation Skills

- Active Listening

- Relationship Building

- Problem Solving

- Time Management

- Teamwork

KPIs / Performance Metrics

- Calls Handled

- Service Quality Score

- Customer Satisfaction (CSAT)

- Lead Generation

- Conversion Rate

- Sales Achievement %

- Adherence to Process

- Attendance & Productivity

📌 Walk-in || Tele Caller (Service & Sales) - Telugu, Hindi & Malayalam (Chennai)
🏢 IndusInd Bank
📍 Chennai