My True Match is a start-up matrimony platform, launching an upgraded version of it's App by this Diwali. Through psychologist-led compatibility assessments, background verification services, and expert horoscope analysis, we bring trust, transparency, and compatibility to the matrimonial journey.

Job Summary

We are seeking a Manager of Customer Experience to deliver exceptional customer experiences and assist clients throughout their journey with My True Match. This is a full-time onsite role based in North Bengaluru, where you will work closely with cross-functional teams to ensure seamless customer support and service delivery.

Key Responsibilities

- Manage a team of executives.
- Handle customer escalations through the website communication and email
- Guide customers through onboarding and service processes.
- Explain platform services, assessments, and report timelines.
- Follow up with prospective and existing customers.
- Resolve customer concerns professionally and efficiently.
- Maintain accurate customer records and communication logs.




- Coordinate with internal teams to ensure smooth service delivery.
- Collect customer feedback and help improve customer experience.
- Build positive relationships with customers and maintain high satisfaction levels.

Requirements

- Bachelor's degree in any discipline.
- 3–5 years of experience in customer support, customer service / client relations.
- Excellent communication skills in English and local languages.
- Comfortable working in a fast-paced onsite environment.
- Experience in matrimony, counseling, relationship services, or wellness industries is a plus.

Work Model

Full-time onsite role. Based in North Bengaluru, Karnataka. Collaborative office workplace with opportunities to work closely with cross-functional teams.

Why Join Us?

Become part of an exciting startup. Competitive salary and performance incentives. Collaborative and supportive office culture. Growth and learning opportunities. Purpose-driven team environment.

Work Location: Onsite – North Bangalore

📌 We're hiring | Manager - Customer Experience (Bengaluru)
🏢 My True Match
📍 Bengaluru