Role & responsibilities

HDFC BANK TELLER & WELCOME DESK

- Handle cash receipts and payments accurately within prescribed timelines.
- Perform cash balancing, bundling, and maintain custody of teller box, cheque drop box, ATM vault, and other cashrelated assets.
- Process retail forex transactions, gold sales, prepaid cards, DD/MC issuance, fund transfers, FD/account closures, and salary uploads.
- Ensure errorfree transactions, detect counterfeit currency, and follow all cash, clearing, and vault procedures.
- Monitor largevalue transactions, TOD accounts, high chequereturn customers, and guide frequent counter visitors towards digital banking channels.
- Manage archival backups, stationery, daily voucher batch preparation, admin bill followup, vault registers, and clearing/collection cheques.




- Provide consistent and highquality customer service to walkin customers.
- Maintain complete knowledge of all bank products and services and assist customers with queries.
- Answer customer questions, provide general banking information, and support basic service transactions.
- Handle incoming calls, transfer calls, take messages, follow up on minor customer issues, and manage incoming/outgoing mail.
- Uphold disciplined frontdesk performance, multitask effectively, and manage both operational and salessupport responsibilities.
- Work in a high customerinteraction setting requiring focus, communication skills, numerical accuracy, attention to detail, and knowledge of banking procedures.

📌 Welcome Desk- Chandannagar
🏢 HDFC Bank
📍 Chandannagar