: Central Customer Service Officer

Location: Mumbai Thane, Maharashtra

Qualification: Bachelors Degree

Relevant Experience: 1-5 years in managing customer requests and complaints, preferably in the NBFC or banking sector.

Key Responsibilities

- Handle customer requests and complaints through calls and emails.
- Investigate customer issues using account records and relevant data.
- Coordinate with internal departments such as Operations, Collections, Sales, Credit, Fraud, Banking, and IT for timely resolution.
- Follow up with customers and internal teams to ensure resolution within defined TAT.
- Identify and document complaint root causes and maintain accurate records.
- Meet performance targets for NPS, productivity, quality, and TAT adherence.

Required Skills

- Excellent verbal and written communication skills.
- Strong investigation, analytical, and problem-solving abilities.
- Effective listening, decision-making, and attention to detail.
- Ability to handle customer objections and escalations professionally.
- Robust coordination, follow-up, and time-management skills.

📌 Walk-in || Tata Capital is Hiring For Customer Service Officer (Thane)
🏢 Tata Capital
📍 Thane