Walk-in || Team Lead (Gurugram)

Walk-in || Team Lead (Gurugram)

16 Oct
|
home credit
|
Gurugram

16 Oct

home credit

Gurugram

Job highlights

- Experience in team handling, attrition management, and sales process optimization

- Manage daily planning, operational challenges, and team workload; deliver SLA, KPI, and sales targets; conduct effective coaching; oversee attrition, shrinkage, and roster management

Role & responsibilities

- Should be able to manage the day today planning, Operational challenges, problem-solving of team.

- Deliver SLA & KPI
- To ensure delivery of expected sales targets and set high-performance levels.

- Deliver the required volume of effective coaching.

- Attrition, Shrinkage, Roaster management.

- To supervise the workload of the team, allocating team members to optimize service provision and administrative support across the hours of the operation of the Contact Centre.

📌 Walk-in || Team Lead (Gurugram)
🏢 home credit
📍 Gurugram

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