Role & responsibilities

Admission Support Officer Roles & Responsibilities

Key Roles & Responsibilities

1. Inbound & Outbound Calling: Handle incoming and outgoing calls with prospective students and parents to discuss educational programs and admission opportunities.
2. Lead Management: Connect with potential students, understand their educational requirements, and generate interest in the available courses.
3. Admission Counselling: Provide accurate information regarding courses, eligibility criteria, admission procedures, fee structures, and program benefits.
4. Sales & Conversion: Convert prospective student inquiries into successful admissions by explaining the value of the programs and following up with interested candidates.
5. Follow-ups:



Maintain regular communication with leads through calls and other approved communication channels to maximize conversion rates.
6. Query Resolution: Address student and parent queries professionally and provide appropriate guidance throughout the admission process.
7. Target Achievement: Achieve daily, weekly, and monthly calling, sales, and admission conversion targets.

Required Skills
- Excellent verbal communication and convincing skills.
- Prior experience in sales, inbound sales, or outbound sales.
- Target-oriented approach and strong follow-up skills.
- Ability to handle objections and convert leads into admissions.
- Basic computer knowledge and CRM handling.
- Skilled attitude and customer-focused mindset.

Preferred candidate profile

📌 Walk-in || Education Counsellor (Gurugram)
🏢 Success Stories Org
📍 Gurugram