Position: CRM

PLACE OF POSTING: Bangalore

EDUCATIONAL BACKGROUND

Bachelor of Engineering (B.E.) in Civil Engineering / Master of Business Administration (Any Specialization)

WORK EXPERIENCE

- Industry: Real Estate, Property Development, or Customer Service-orientated industries

- Area of Experience: Customer Relationship Management, Client Servicing, Post-Sales Operations

- Years of Experience: 1015 years

PERSONAL ATTRIBUTES

- Excellent communication and interpersonal skills

- Robust problem-solving ability and customer-centric attitude

- High attention to detail and organisational skills

- Ability to handle multiple tasks and deadlines

- Proficient in MS Office and CRM software tools

- Team player with a proactive approach

RESPONSIBILITIES

- Manage customer interactions from post-booking to handover of property.

- Handle documentation,



agreement execution, and coordination with legal and accounts departments.

- Ensure timely collection of payments as per the agreed schedule and follow up with customers.

- Coordinate with internal departments like Projects, Sales, Legal, and Finance for customer requirements.

- Address customer queries and complaints and provide appropriate resolutions within TAT (Turn Around Time).

- Prepare and maintain MIS reports related to customer payments, agreement status, and communications.

- Assist in planning and executing customer engagement activities and events.

- Manage CRM systems and ensure accurate data entry and documentation.

📌 Walk-in || Customer Relationship Executive (Bengaluru)
🏢 Sobha
📍 Bengaluru