Job highlights

- Experience with CRM systems and technical troubleshooting skills
- Handle customer queries via multiple channels, maintain CSAT and AHT targets, log interactions in CRM, escalate issues, and collaborate with teams
- Competitive salary package (2.0 – 4.5 LPA)

Position: Customer Care Support Executive

Experience: 15 Years

Salary: 2.0 LPA 4.5 LPA

Job Location: Hyderabad

Shift: Fixed Day Shift

Employment Type: Full-Time

Job Summary

We are looking for a proactive and customer-focused Customer Care Support Executive to provide exceptional support to our customers. The ideal candidate should have excellent communication skills, robust technical troubleshooting abilities, and experience working with CRM systems. The candidate will be responsible for resolving customer queries while maintaining high service quality standards and achieving key performance metrics.

Key Responsibilities

- Handle customer queries through phone, email, chat, and support tickets.
- Provide prompt and accurate resolutions to customer issues.
- Maintain excellent CSAT (Customer Satisfaction) scores by delivering quality customer service.
- Meet and maintain defined AHT (Average Handle Time) targets without compromising service quality.
- Understand customer requirements and provide appropriate technical guidance.
- Log, track, and update customer interactions in the CRM system.
- Escalate complex technical issues to the concerned internal teams whenever required.




- Follow up with customers to ensure complete issue resolution.
- Maintain accurate documentation of customer interactions and resolutions.
- Collaborate with internal teams to improve customer experience and service delivery.
- Adhere to company policies, quality standards, and service level agreements (SLAs).

Required Skills

- Excellent verbal and written communication skills.
- Good technical troubleshooting and problem-solving skills.
- Hands-on experience with CRM tools.
- Knowledge of customer support processes and ticket management.
- Ability to achieve AHT, CSAT, and other customer service KPIs.
- Strong interpersonal and relationship management skills.
- Ability to work independently and as part of a team.
- Good analytical and time management skills.
- Proficiency in MS Office applications.

Preferred Qualifications

- Graduate in any discipline.
- 1–5 years of experience in Customer Care, Customer Support, Technical Support, or CRM Support.
- Experience in SaaS, CRM, ERP, or IT product support will be an added advantage.

Key Performance Indicators (KPIs)

- Customer Satisfaction (CSAT)
- Average Handle Time (AHT)
- First Call Resolution (FCR)
- SLA Adherence
- Quality Score
- Customer Response Time
- Ticket Resolution Time

What We Offer

- Competitive salary package (2.0 – 4.5 LPA)
- Fixed Day Shift
- Career growth opportunities
- Learning and development programs
- Supportive and collaborative work environment

Regards, Lakshman Kumar - (phone hidden)

📌 Walk-in || Customer Care Executive (Hyderabad)
🏢 Ahinjay Enterprises
📍 Hyderabad