The Head – NBFC Operations (LAS) will be responsible for leading enterprise-wide operational management, transaction processing, servicing governance, and control frameworks for the NBFC business of Nuvama Group with primary focus on Loan Against Securities (LAS) products.

The role will act as a strategic operations leader supporting lending business growth through seamless onboarding, loan processing, collateral management, pledge operations, disbursements, servicing, collections support, reconciliations, and operational governance while ensuring regulatory compliance, operational scalability, and superior client experience.

The incumbent will oversee end-to-end operational lifecycle management across LAS products including customer onboarding, KYC/AML operations, credit documentation, collateral creation, lien marking, margin monitoring support, disbursements, repayment processing, customer servicing, closure processing, reconciliations, and operational risk controls.

The role will ensure operational efficiency, process standardization, regulatory adherence, operational resilience, and automation readiness while supporting scalable growth of the secured lending business.

JOB RESPONSIBILITIES:

• Strategic Operations Leadership & Operational Governance

- Define and execute enterprise-wide operational strategy for LAS and NBFC operations aligned with business growth and operational scalability objectives.
- Establish robust operational governance frameworks covering onboarding, loan servicing, collateral management, settlements, and customer servicing operations.
- Drive operational transformation initiatives involving workflow digitization, lending automation, STP processing, and operational control standardization.
- Support business expansion initiatives through scalable and productive operational infrastructure for LAS products and secured lending operations.
- Establish enterprise standards for loan processing, pledge management, operational controls, and servicing governance.
- Drive operational efficiency initiatives focused on turnaround time reduction, process simplification, operational productivity, and customer experience enhancement.
- Support operational readiness for digital lending initiatives, API integrations, customer self-service journeys, and lending modernization programs.
- Evaluate emerging lending technologies, workflow tools, and automation solutions to strengthen operational resilience and scalability.
- Partner with risk, credit, compliance, technology, and business teams to strengthen operational governance and process integration.
- Ensure high operational accuracy and seamless processing across all LAS operational activities.

• Loan Processing, Servicing & Collateral Operations

- Oversee end-to-end operational lifecycle management for LAS products from onboarding till closure.
- Ensure timely and accurate customer onboarding,



KYC/AML verification, documentation review, and operational due diligence processes.
- Manage pledge creation, lien marking, collateral setup, securities movement, depository coordination, and collateral release operations.
- Oversee loan booking, disbursement processing, repayment management, foreclosure processing, and account closure activities.
- Ensure operational support for margin monitoring, collateral shortfall processing, top-up requests, and margin call execution workflows.
- Coordinate with depositories, , exchanges, and banking channels for seamless collateral and funding operations.
- Monitor operational KPIs including turnaround times, operational accuracy, disbursement efficiency, customer complaints, and exception handling.
- Drive automation of loan processing workflows, reconciliation systems, servicing operations, and operational MIS reporting.
- Ensure operational readiness during market volatility periods, collateral stress events, and business continuity scenarios.
- Strengthen maker-checker controls, approval workflows, operational validations, and transaction governance mechanisms.

• Regulatory Compliance & Operational Risk Management

- Ensure compliance with RBI NBFC regulations, KYC/AML requirements, fair practice codes, operational governance standards, and enterprise policies.
- Maintain governance over operational controls, lending documentation standards, collateral handling processes, and servicing procedures.
- Ensure operational readiness for RBI inspections, internal audits, statutory audits, and regulatory reviews.
- Oversee operational support for regulatory reporting, compliance certifications, portfolio data submissions, and audit requirements.
- Strengthen controls around customer communication, operational escalations, complaint handling, and servicing governance.
- Manage operational incidents, process failures, reconciliation breaks, and root cause remediation processes.
- Ensure governance around third-party operational dependencies including - depositories, vendors, , and service providers.
- Maintain SOPs, operational manuals, escalation matrix, control documentation, and governance standards.
- Monitor evolving regulatory expectations and lending operational practices to ensure proactive implementation and compliance alignment.

• Stakeholder Management & Cross Functional Collaboration

- Collaborate closely with Business, Credit & Risk, Compliance, Technology, Treasury, Finance, and Customer Service teams.




- Act as a trusted operational advisor to leadership on lending operations, servicing quality, operational scalability, and customer experience enhancement.
- Coordinate with depositories, banks, registrars, legal partners, and operational service providers on operational matters.
- Support business leadership with operational MIS, portfolio servicing analytics, productivity reporting, and process improvement recommendations.
- Partner with technology teams to strengthen lending automation, digital onboarding, workflow management, and operational dashboards.
- Ensure responsive operational support during high-volume periods, market volatility events, regulatory reviews, and customer escalations.
- Build stakeholder confidence through operational reliability, governance discipline, and service excellence.
- Coordinate with external auditors, consultants, and operational partners during audits, reviews, and transformation initiatives.

• Team Leadership & Capability Development

- Lead and mentor high-performing lending operations, servicing, reconciliations, and collateral operations teams.
- Build a culture of operational excellence, accountability, responsiveness, customer centricity, and continuous improvement.
- Drive capability building across secured lending operations, LAS servicing, collateral management, and operational risk governance.
- Develop leadership pipelines and strengthen organizational capability within NBFC operations functions.
- Foster collaboration between operations, business, credit risk, compliance, collections, technology, and treasury teams.
- Lead change management initiatives related to lending transformation, process digitization, and operational modernization.
- Establish performance management frameworks aligned with turnaround times, operational accuracy, service quality, and operational risk reduction.
- Attract, develop, and retain strong lending operations talent aligned with enterprise growth objectives.

• Operational Excellence & Business Continuity

- Oversee operational readiness for disaster recovery (DR), business continuity planning (BCP), and operational contingency scenarios.
- Ensure operational scalability for increasing lending volumes, customer growth, and business expansion initiatives.
- Monitor operational metrics including processing turnaround times, disbursement efficiency, servicing quality, operational exceptions, and reconciliation closure timelines.
- Coordinate operational support during collateral stress events, market volatility periods, and liquidity-sensitive situations.
- Ensure timely closure of audit observations, operational gaps, and control deficiencies.
- Support enterprise transformation initiatives involving digital lending, centralized operations, workflow automation, and operational analytics modernization.

📌 Vice President - NBFC Operations (Mumbai)
🏢 Nuvama Group
📍 Mumbai