The Senior Associate/ Lead HRSS (US Benefits) will execute and support the delivery of comprehensive benefits administration for our US-based workforce. This role requires a detail-oriented, hands-on professional to handle the employee benefits lifecycle, resolve intermediate escalations, support system maintenance in Workday, and ensure high-quality service delivery.

1. Benefit Program Administration

- Administer 401(k) Plans: Handle day-to-day tasks for 401(k) plans including contributions, loans, and regular data syncs.
- Coordinate Health Accounts: Manage daily operations for HSA, FSA, and associated spending accounts.
- Support Perks LOA: Coordinate benefit adjustments and premium tracking during Leaves of Absence (FMLA, disability).
- Reconcile Vendor Invoices: Audit and reconcile monthly vendor invoices to ensure accurate data and premium payments.

2. Annual Events & System Operations

- Support Open Enrollment: Assist in executing annual open enrollment, performing system testing, and validating final data transmissions.
- Maintain Workday Data: Monitor integration errors, update electronic data interchange (EDI) files, and log system bugs in Workday.

3. Inquiry, Escalation, & Stakeholder Management

- Handle Tier-2 Escalations: Resolve intermediate employee benefits inquiries and manage assigned ticket queues within SLAs.
- Coordinate with Partners: Act as a reliable point of contact for US HR business partners, brokers, and external vendors.
- Clear Communication: Deliver clear, empathetic, and professional communication to US employees and partners.

4. Process Improvement & Reporting

- Assist Optimization:



Identify operational bottlenecks and suggest workflow automation ideas to leadership.
- Maintain Metrics: Update and track service metrics, reports, and dashboards to monitor queue health.

Required Qualifications 1. Experience & Domain Expertise

- US Market Focus: 25 years of experience in HR Shared Services supporting US workforces.
- Benefits Execution: Practical experience processing US benefits, HSA transactions, and 401(k) data updates.

2. Technical Skills

- Workday Perks: Hands-on experience navigating and managing workflows inside the Workday Benefits module.
- Data Proficiency: Intermediate to advanced Microsoft Excel skills for data reconciliation and invoice auditing.

3. Location & Shift Requirements

- Office Presence: Must work from our Chennai office 5 days a week (mandatory on-site role).
- Shift Flexibility: Fully flexible to work permanent night shifts aligned with the US EST time zone.

Core Competencies

- US Perks: 401(k), HSA, FSA, and open enrollment support.
- Leave Management: Basic knowledge of US Leaves of Absence (LOA) and FMLA tracking.
- Financial Operations: Invoice reconciliation, data verification, and auditing.Problem Solving: Ticket management, escalation resolution, and workflow troubleshooting.
- Communication: Excellent verbal and written English communication skills.

HR Name: Pranavalakshmi Mail: [email protected]

Interview Mode: Virtual Interview

"Sutherland never requests payment or favors in exchange for job opportunities. Please report suspicious activity immediately to [email protected]"

📌 US Benefits Admin (Chennai)
🏢 Sutherland
📍 Chennai