Location Name: Pune Corporate Office - Weikfield

Job Purpose

Lead the strategy, design, development, and operations of the DMS customer mobile app and web portal, which serve as primary self?service channels for payments, settlements, promises?to?pay, disputes/requests, statements, and refunds. Delivering key DMS Tech transformation projects:

- DB Architecture change for sync multiple systems
- Vertical Wise DMS One App Version Management
- Consolidation of Process (NACH, Death &
- Insurance Portal &
- CRM)
- SFDC CRM evaluation

Duties And Responsibilities A – Key accountabilities pertaining to the role

- Requirement Gathering &
- User Story Creation

Document detailed business requirements from ops/business teams. Create user stories, acceptance criteria, process flows, data/API mapping, and UI notes.
- Testing &
- Release Readiness

Prepare test cases for functional, UX, performance, accessibility, and payment validations. Execute SIT/UAT cycles, track defects, validate payment flows, refunds, reconciliations.

Support app store submissions and rollout/hypercare activities.

- Data, Analytics &
- Reporting

Validate event tagging/instrumentation; maintain funnel dashboards. Monitor Core Web Vitals, crash?free metrics, latency, and payment success.

Support A/B experiments, generate insights, and create daily/weekly reports.

- Security, Compliance &
- Content Quality

Ensure adherence to consent, privacy, secure communication, PII handling, and content approvals. Maintain SOPs, FAQs,



error dictionaries, release notes, and compliance documentation.
- Cross?Functional Coordination

Work with IT/Engineering, Payments/Finance, Risk/Compliance, Design, Contact Centre, and vendors for clarifications, environment readiness, and issue resolution. B –

- Additional Accountabilities

Raise improvement ideas for UX, process flows, and conversion enhancements.
- Monthly Tracker, MNL, KRA &
- KPIs tracking & publishing to relevent stakeholders in timely manner.

Key Decisions / Dimensions

- Story slicing, test coverage prioritization, and UI micro?suggestions.
- Raising escalation for environment/data/production issues.
- Suggesting features for experimentation or UX improvement.

Major Challenges

- Managing dependencies across payment, authentication, and analytics systems.
- Ensuring secure instrumentation during frequent releases.
- Handling multilingual, multi?device variations in customer journeys.

Required Qualifications And Experience

- Qualifications
- Graduate degree (Engineering/Commerce preferred)
- Certifications in Agile, product operations, analytics/BI desirable
- Work Experience
- Hands on experience in ZBB, BPR/DPR, Draw.io & process mapping.
- 5-10 years in app/web product delivery or BA/QA (preferably BFSI/payments)
- Experience with mobile/web testing, payments, analytics instrumentation
- Understanding of UX, experimentation, and accessibility fundamentals

📌 Unit Manager - Tech Transformation/Senior Unit Manager - Tech Transformation (Pune)
🏢 Bajaj FinServ
📍 Pune