16 Oct
|
iEnergizer
|
Noida
Roles & Responsibilities
- Handle customer queries related to travel bookings, reservations, cancellations, and modifications.
- Assist customers with travel-related concerns and provide accurate information.
- Resolve complaints professionally and ensure customer satisfaction (CSAT).
- Maintain AHT, assigned KPIs, and quality standards.
- Update customer records and follow company policies and procedures.
- Escalate complex issues to the appropriate department when required.
Preferred candidate profile
- Minimum 1 year of experience in customer support.
- Graduate in any stream.
- Excellent verbal and written communication skills.
- Valuable problem-solving and customer-handling abilities.
- Basic computer knowledge and a customer-oriented approach.
Contact HR Reet ((phone hidden))
📌 Travel Associate|| Limited Openings|| Immediate Joining (Noida)
🏢 iEnergizer
📍 Noida