Job highlights

- Candidates should be flexible to work on rotational shifts
- This individual will work in a fast-paced,production environment and must be able to provide a high level of customer service to our customers
- Minimum Qualifications . Any Bachelor s degree,or equivalent hands-on experience
- Proficient in Gmail,Google Workspace,and Salesforce for email handling and case management.

Job Summary We are looking for a detail-oriented professional to manage end-to-end order updates, Processing Directory and profile requests (Martindale, Avvo Lawyers.com). The role requires strong stakeholder coordination, a positive understanding of products process, and collaboration with other teams to ensure seamless order execution.

This individual will work in a fast-paced, production environment and must be able to provide a high level of customer service to our customers. They will use a project management system to organize workload, prioritize tasks, and meet deadlines in a fast-paced, production-oriented environment where the customer is the priority. They will also work in partnership with a cross-functional production team, collaborating to ensure on-time delivery of tasks and projects.

Minimum Qualifications

Any Bachelor s degree, or equivalent hands-on experience

Key Responsibilities

- Proficient in Gmail, Google Workspace, and Salesforce for email handling and case management
- Skilled in data entry, profile management, and order processing from multiple Service Centers
- Managing Firm Name, Address Contact information changes for various listings.
- Strong attention to detail for content proofreading and data discrepancy identification




- Excellent written communication and organizational skills; capable of creating and reviewing attorney profile content
- Ability to manage multiple tasks efficiently, meet deadlines, and maintain a high level of data accuracy and confidentiality
- Strong documentation, indexing, and historical data tracking abilities for internal systems and audits
- Collaborative team player with a proactive approach to problem-solving and process improvement
- Possess a strong understanding of product features, and configurations to accurately validate and process customer orders.
- Collaborate cross-functionally with Sales, Finance, Operations, and Product teams to ensure seamless order execution.
- Monitor order progress, resolve any discrepancies, and ensure timely delivery to customers.
- Maintain accurate and current data in CRM Systems.
- Partner with stakeholders to facilitate product upgrades and customer transitions.
- Deliver regular reports on renewal and upgrade status to management.
- Collect stakeholder feedback to identify inefficiencies and gaps in the order and renewal workflows.

Knowledge/Skills Needed

- Excellent written and oral communication skills in U.S. English
- Strong attention to detail. Strong organization, project management and time management skills.
- Works well in a team environment, embraces change and is highly adaptable
- Client facing roles, candidates must be comfortable working directly with customers.
- Candidates should be flexible to work on rotational shifts.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

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