Area(s) of Responsibility

- Responsible for Leading Production Support projects consisting of Mission critical applications in 24*7 support model.

- Manage client relationships and handle their expectations.

- Ensure services meet agreed-upon service level agreements (SLAs).

- Oversee service delivery processes and procedures.

- Identify and rectify service delivery issues, including conducting root cause analysis.

- Implement service improvement plans.

- Coordinate and manage project teams and service providers.

- Ensure the delivery team is adequately trained and resourced.

- Collaborate effectively with internal and external stakeholders to ensure seamless delivery.

Skills with M/O Flag are Part of Specialization

- Scrum - PL4 (Mandatory)

- Help the Tribe - PL4 (Behavioural)

- Software Configuration - PL2 (Optional)

- Think Holistically - PL4 (Behavioural)

- Win the Customer - PL4 (Behavioural)

- One Birlasoft - PL4 (Behavioural)

- Results Matter - PL4 (Behavioural)





- Stakeholder Relationship Management - PL3 (Functional)

- Get Future Ready - PL4 (Behavioural)

- Demand Management - PL3 (Functional)

- Change Control - PL4 (Functional)

- P&L; Management - PL3 (Functional)

- Account Management - PL2 (Functional)

- Quality Assurance - PL3 (Functional)

- Programme Management - PL2 (Functional)

- Estimation & Scheduling - PL4 (Functional)

- Enterprise And Business Architecture - PL3 (Mandatory)

- Project Management - PL4 (Functional)

- Change Management - PL3 (Mandatory)

- Team Management - PL3 (Functional)

- Agile Protected - PL4 (Mandatory)

- Proposal Building - PL2 (Functional)

- Requirements Definition And Management - PL4 (Functional)

Locations

- Country/Region: IN

- Requisition ID: 39514

- Work Model:

- Position Type:

- Salary Range:

- Location: INDIA - HYDERABAD - BIRLASOFT OFFICE

📌 Title: Program Manager (India)
🏢 Birlasoft
📍 India