Job highlights

- Maintain SOPs,audit trails and policy-aligned documentation to support compliance,confidentiality and decision-making. . Identify opportunities for digital enablement,simplification and productivity improvement without weakening goverce. .

Stakeholder

Experience &

- Escalation Prevention . .

Key Result Areas

Supporting Actions

End-to-End Full &

- Final Settlement Management

- Ensure FFS cases are processed within defined TAT, with no non-absconding / non-exception case pending

- Maintain high accuracy in settlement calculations, supporting documents and closure records through maker-checker controls and periodic reviews.

- Publish a robust dashboard covering received, completed, pending and aging cases, with escalation triggers and corrective actions.

- Coordinate proactively for timely NDC, remove bottlenecks and achieve zero avoidable escalations through structured communication.

Group Medical Coverage Case Management

- Maintain end-to-end, case-wise tracking from query receipt to closure with zero loss of cases and timely employee updates.

- Ensure 100% accuracy in employee and dependent medical-data updates as per policy and maintain closure discipline to reduce pendency and repeat queries.

- Publish a monthly GMC dashboard covering volumes, resolution status, aging, pending cases, trends and recurring concerns.

- Coordinate with insurers / TPAs and internal teams, conduct quarterly goverce reviews with BHR and EDME teams, and deliver bi-monthly awareness sessions for new joiners.

Payroll &

- PF Operations and Grievance Resolution

- Ensure 100% timely resolution of payroll and PF queries within defined service timelines, with transparent ownership from receipt to closure.

- Support error-free payroll operations and timely handling of PF withdrawals, transfers, corrections and related statutory concerns.

- Reduce repeat queries and avoidable escalations through accurate resolution, proactive communication and coordinated follow-through.





- Maintain aging dashboards and close internal / external audit requirements with complete documentation and no observations attributable to process gaps.

Position Code Goverce &

- Mapping Efficiency

- Create and update position codes within 1 working day TAT and ensure readiness for hiring, onboarding, internal movements and organisation changes.

- Maintain accurate mapping of role, grade, location, branch, business hierarchy and reporting relationships across HRMS / ERP systems.

- Run structured validations to prevent duplicate, inactive or incorrect records and drive high data integrity and standardisation.

- Act as the single point of coordination for business, HRBP and recruitment teams; maintain request dashboards and highlight delays, dependencies and bottlenecks.

Operational Goverce, Analytics &

- Continuous Improvement

- Establish reliable trackers and dashboards that provide real-time visibility across case volumes, status, TAT, aging and exceptions.

- Conduct periodic trend analysis, control reviews and root-cause assessments; implement corrective and preventive actions for recurring issues.

- Maintain SOPs, audit trails and policy-aligned documentation to support compliance, confidentiality and decision-making.

- Identify opportunities for digital enablement, simplification and productivity improvement without weakening goverce.

Stakeholder Experience &

- Escalation Prevention

- Provide clear, timely and respectful communication to employees and stakeholders on status, dependencies and expected next actions.

- Build effective working relationships with HRBPs, BHR, EDME, Talent Acquisition, Fice, IT, insurers, TPAs, payroll / PF partners and authorities.

- Use structured follow-ups and escalation triggers to remove bottlenecks before they affect employee experience or service commitments.

- Achieve zero avoidable escalations through ownership, accurate closure and stakeholder alignment.

Disclaimer: This job posting and Location has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 TM - HR Operations (Mumbai)
🏢 Aditya Birla Insulators
📍 Mumbai