Role Overview

We are looking for a Telecaller / Patient Care Executive to manage patient enquiries generated through digital advertising campaigns. The role involves engaging prospective patients, scheduling appointments, providing timely reminders, and conducting post-treatment customer care calls.

Key Responsibilities

- Contact leads received through digital advertising campaigns.

- Understand the patient’s requirements and provide basic information about relevant dental services.

- Follow up consistently with leads and encourage them to schedule a consultation.

- Schedule and confirm patient appointments based on the clinic’s availability.

- Send reminders or make confirmation calls before scheduled appointments.

- Follow up with patients who missed or postponed their appointments and reschedule them.

- Conduct post-treatment calls to check on the patient’s recovery and overall experience.





- Escalate clinical concerns or complaints to the dentist or clinic manager.

- Maintain accurate records of calls, follow-ups, appointments and lead status.

- Coordinate closely with the reception, clinical and marketing teams.

- Maintain patient confidentiality and communicate professionally at all times.

Qualification and Experience

- Bachelor’s degree in any discipline.

- Previous experience in telecalling, customer service, inside sales or appointment scheduling.

- Experience in a clinic, hospital or healthcare workplace is an advantage.

- Comfortable working in a target-oriented environment.

Pay: ₹15,000.00 - ₹25,000.00 per month

Work Location: In person

📌 Telesales Executive (Chennai)
🏢 Aaytham Consulting
📍 Chennai