About the Prospect

Ericsson is seeking a skilled Telecom Billing L2 Production Support Specialist to ensure the reliability and continuity of business-critical billing and invoicing operations (BSCS). The role involves 24x7 production support, billing-cycle monitoring, incident resolution, and end-to-end troubleshooting to maintain service stability and meet SLAs.

What You Will Do

- Provide L2 production support for telecom billing and invoicing applications.
- Monitor end-to-end billing cycles, including bill generation, invoice validation, archival, and downstream processing.
- Troubleshoot job failures, billing discrepancies, processing delays, and interface issues.
- Analyze SQL queries, application logs, files, and batch-job status to identify root causes.
- Perform approved job restarts, reprocessing, reconciliation, and recovery activities.
- Monitor batch schedulers, FTP/SFTP transfers, and system integrations.
- Resolve incidents within SLAs and coordinate with L3/L4, database, infrastructure, vendor, and business teams.
- Support releases, post-deployment validation, and critical incident management.
- Prepare RCA reports, SOPs, and troubleshooting guides while identifying automation opportunities.





Key Qualifications

- Bachelor’s degree in Engineering, Computer Science, or a related discipline.
- Hands-on experience in telecom billing or application production support.
- Strong understanding of end-to-end telecom billing and invoicing processes; Ericsson billing experience preferred.
- Experience with IBA (Interactive Billing Application) or equivalent telecom billing platforms, including Windows-based applications.
- Proficiency in SQL with Oracle and/or MS SQL for data validation and troubleshooting.
- Working knowledge of Unix/Linux, shell scripting, file handling, and log analysis.
- Experience in batch processing, job scheduling, monitoring, and FTP/SFTP integrations.
- Exposure to 24x7 production support and ITIL-based Incident, Problem, and Change Management.

Preferred Competencies

Strong analytical and troubleshooting skills, effective stakeholder management, ownership of critical incidents, RCA expertise, and a proactive approach to automation, continuous improvement, and knowledge sharing.

Work Environment: 24x7 rotational shifts, including day and night shifts.

📌 Telecom BillingProduction Support Specialist (BSCS) (Noida)
🏢 Ericsson
📍 Noida