Job highlights

- Experience: 6 months to 2 years in telecalling / customer service / telesales. Fintech or banking experience is a plus. Education: Preferred: Graduate.
- Collect and update customer / partner information in the system. Issue Resolution. Identify customer concerns and escalate when required.
- Basic knowledge of fintech services (preferred)

Job Summary

Job Title: Tele caller - Operations Support

Location: New Delhi

Employment Type: Full-Time

We are looking for a confident and customer focused Telecaller to support our operations team and ensure smooth communication with customers and partners.

Key Responsibilities

- Calling Customer Communication
- Make calls to customers, retailers, and channel partners
- Explain company products like DMT, AEPS, Bill Payments, POS, etc.
- Follow up on pending documents, KYC, and operational requirements
- Operational Support
- Coordinate with the operations team for onboarding and updates
- Collect and update customer/partner information in the system
- Issue Resolution




- Identify customer concerns and escalate when required
- Ensure proper follow-up until resolution
- Reporting
- Maintain daily call records, feedback, and follow-ups
- Share updates and insights with the operations team

Requirements

- Experience: 6 months to 2 years in telecalling / customer service / telesales
- Fintech or banking experience is a plus
- Education: Preferred: Graduate
- Skills: Positive communication skills in Hindi (basic English is a plus)
- Confident and customer-friendly approach
- Strong follow-up and coordination skills
- Basic knowledge of fintech services (preferred)

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 Telecaller (New Delhi)
🏢 Akmv
📍 New Delhi