– Tele Sales Officer

Company: La Densitae Clinic Ltd.

Department: Tele Sales

Job Title: Tele Sales Officer

Employment Type: Full-Time

Work Location: Pimple Saudagar

About La Densitae Clinic Ltd.

La Densitae is a leading name in hair restoration and hair-loss treatment, committed to providing quality patient care and personalized treatment solutions. We are looking for a proactive and target-oriented Tele Sales Officer to connect with prospective patients, understand their requirements, and convert leads into clinic appointments and business opportunities.

Job Summary The Tele Sales Officer will be responsible for handling inbound and outbound calls, engaging prospective patients, explaining available hair restoration services, following up on leads, scheduling consultations, and achieving assigned sales and conversion targets. The ideal candidate should have excellent communication skills, a persuasive approach, and a strong customer-focused mindset.

Roles & Responsibilities

- Lead Management & Calling
- Make outbound calls to prospective patients generated through digital marketing, referrals, and other sources.
- Handle inbound inquiries and provide accurate information about clinic services.
- Understand customer requirements and identify potential sales opportunities.
- Maintain regular follow-ups with interested leads to improve conversion rates.
- Sales & Conversion
- Explain hair transplant procedures, hair-loss treatments, consultation processes, and relevant service offerings within the scope of approved information.
- Convince prospective patients to schedule consultations at the clinic.
- Achieve daily, weekly, and monthly calling, appointment, and conversion targets.
- Follow up with interested prospects,



including those who have not yet finalized their treatment decisions.
- Appointment Scheduling
- Schedule patient consultations and coordinate with the clinic team to ensure a smooth appointment process.
- Confirm appointments and follow up with patients regarding their scheduled visits.
- Coordinate with the concerned branch team to track patient visits and conversion status.
- Customer Relationship Management
- Build positive relationships with prospective patients through professional and courteous communication.
- Address routine queries and direct clinical or medical questions to the appropriate medical professionals.
- Maintain patient confidentiality and handle customer information responsibly.
- Data Management & Reporting
- Update lead status, call outcomes, follow-up dates, and appointment details in the CRM or designated system.
- Maintain accurate records of calls, conversions, and pending follow-ups.
- Share daily sales reports and performance updates with the reporting manager.
- Ensure timely follow-up on all assigned leads without missing potential opportunities.
- Coordination & Process Compliance
- Coordinate with marketing, front desk, and clinic teams for effective lead management.
- Follow approved calling scripts, sales processes, and communication guidelines.




- Collect feedback on lead quality and customer objections to support sales improvement initiatives.

Required Skills & Qualifications
- Graduate in any discipline; candidates with a background in Sales, Marketing, or Business Administration will be preferred.
- Prior experience in tele sales, telecalling, inside sales, customer service, or healthcare sales is preferred.
- Excellent verbal communication and interpersonal skills.
- Solid convincing, negotiation, and objection-handling abilities.
- Target-oriented approach with a focus on lead conversion and customer satisfaction.
- Basic computer proficiency and familiarity with CRM software, MS Excel, or Google Sheets.
- Ability to manage multiple leads, maintain follow-up schedules, and work in a performance-driven environment.
- Fluency in English and Hindi; regional language proficiency will be an advantage.

Key Performance Indicators (KPIs)
- Number of outbound calls and leads contacted.
- Lead-to-appointment conversion rate.
- Appointment confirmation and patient visit rate.
- Sales conversion and revenue contribution.
- Follow-up completion rate and lead response time.
- Accuracy of CRM updates and daily reporting.
- Customer experience and communication quality.

Preferred Candidate Profile
- Confident, energetic, and self-motivated.
- Comfortable working with daily and monthly sales targets.
- Patient, persuasive, and professional while communicating with prospective patients.
- Able to handle objections and convert inquiries into confirmed appointments.
- Willing to learn about hair restoration services and follow the organization's sales processes.

Pay: ₹20,000.00 - ₹40,000.00 per month

Benefits

- Health insurance
- Provident Fund

Work Location: In person

📌 Tele Sales Officer (Pune)
🏢 La Densitae Clinic
📍 Pune