Job highlights

- Willingness to work in rotational shifts

- Required Skills

- 1-2 years of proven experience in the field of technical support. . Ability to diagnose and troubleshoot basic technical queries.

Responsibilities

- Working in the team of Technical Support Associates and performing well.

- Research and identify solutions to software and Saas Product queries.

- Diagnose and troubleshoot technical issues, including account setup and network configuration and onboarding.

- Ask customers targeted questions to quickly understand the root of the problem.

- Talk clients through a series of actions, either via phone, email, meet or chat, until they ve solved a technical/non-technical query.

- Properly escalate unresolved issues to appropriate internal teams (e.g. software developers).

- Provide support to client for product & API related queries.

- Analysation of the Bug in product based on customer concern.

- Ensure all issues are properly logged.

- Prioritize and manage several open queries at one time.

- Prepare accurate and timely reports for yourself and team.





- Document technical knowledge in the form of notes and manuals.

- Maintain jovial relationships with clients.

- Utilize AI tools for quicker troubleshooting, automation, summarization, and process efficiency.

Qualifications

- 1-2 years of proven experience in the field of technical support.

- Ability to diagnose and troubleshoot basic technical queries.

- Excellent problem-solving and communication skills.

- Ability to provide step-by-step technical help, both written and verbal.

- Understanding of how API works.

- Hands-on experience with AI tools (e.g., AI chatbots, AI troubleshooting assistants, automation tools, or AI-based documentation assistants).

- Willingness to work in rotational shifts.

Perks

- Flexible Work hours.

- Flat Organization Structure.

- Contribute to the growth of the product.

Required Skills technical problem solving customer support

Communication

📌 Technical Support Executive (Indore)
🏢 Walkover
📍 Indore