Job highlights

- Previous experience in a technical support role or customer service role is preferred but not required

- Willingness to work flexible schedule,including evenings and weekends,as needed

Key Responsibilities

- Respond to customer inquiries via phone, email, or chat and provide technical support in a timely and accurate manner.

- Diagnose and troubleshoot technical issues related to the product on all levels.

- Guide customers through step-by-step solutions and provide resolutions to technical problems.

- Escalate complex issues to senior technical support staff or appropriate departments for further assistance.

- Keep accurate records of customer interactions, technical issues, and resolutions in the support ticketing system.

- Collaborate with other teams, such as product development or quality assurance, to identify and resolve recurring technical issues.

- Stay updated on product features, technical specifications,



and troubleshooting techniques to effectively support customers.

", "skill": "Bachelors degree in Computer Science, Information Technology, or related field. Previous experience in a technical support role or customer service role is preferred but not required. Strong problem-solving skills and ability to think analytically.

Excellent communication skills, both verbal and written. Ability to work independently as well as part of a team. Familiarity with help desk software and remote support tools is a plus. Willingness to work flexible hours, including evenings and weekends, as needed. ", "id": 18413

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 Tech Support Executives (Coimbatore)
🏢 Isha Foundation
📍 Coimbatore