811-CEC Team Manager-Inbound_Digital Banking Kotak 811-Contact Centre Inbound_Uttar Pradesh - Manage and lead the inbound digital banking contact center team.
- Oversee daily operations to ensure high-quality customer service.
- Coordinate with stakeholders to meet business objectives.
- Drive team performance and productivity in a banking setting.
- Handle escalations and provide solutions for customer issues.
- Ensure compliance with banking regulations and internal policies.
- Facilitate training and development of team members.
- Monitor key performance indicators and implement improvements.
- Collaborate with cross-functional teams to enhance customer experience.
- Support digital banking initiatives through effective team management.
📌 Team Manager - Inbound Digital Banking (Noida)
🏢 Kotak Mahindra Bank
📍 Noida
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