Sky Service Potential - Team Leader_Sky Channel-Contact Centre Inbound_Noida - Lead and manage a team in an inbound contact centre setting.
- Responsible for overseeing daily operations and ensuring service quality.
- Coordinate with team members to meet performance targets and customer satisfaction.
- Handle escalations and provide support to team members.
- Drive process improvements and maintain communication with higher management.
- Requires leadership skills and experience in customer support or contact centre operations.
- The role is based in Noida and involves managing inbound customer interactions.
- Focus on team performance, motivation, and operational efficiency.
- Suitable for candidates with prior experience in contact centre leadership roles.
- Emphasis on managing customer service delivery and team coordination.
📌 Team Leader - Inbound Contact Centre (Noida)
🏢 Kotak Securities
📍 Noida
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