Role Overview:

We are hiring a Team Lead Inside Sales to manage and drive performance of a frontline inside sales team handling inbound leads and revenue conversion. This is a strong execution + people leadership role for someone who has led inside sales teams in B2C/D2C environments, understands numbers deeply, and can consistently deliver revenue through disciplined follow-ups, coaching, and CRM-driven execution.

Key Responsibilities:

- Revenue & Team Performance.

- Own daily, weekly, and monthly revenue targets for the assigned team.

- Drive conversion %, closure rates, and AOV through active monitoring and coaching.

- Ensure team meets productivity, utilization, and SLA benchmarks.

- Identify and plug revenue leakage, opportunity loss, and productivity gaps.

- Inside Sales & Call Center Execution.

- Manage a team of Inside Sales Executives (ICs.

- Monitor calls, follow-ups, and pipeline movement, and disposition quality.

- Ensure strict adherence to sales processes, scripts, and call quality standards.

- Actively track and reduce missed follow-ups, shrinkage, and idle time.

- Own execution discipline on rosters, schedules, and daily sales hygiene.

CRM & Funnel Discipline:

- Ensure 100% usage of CRM systems (Zoho / Salesforce / Freshdesk or similar.

- Maintain clean pipelines, accurate statuses, and timely updates.

- Track KPIs such as lead response time (FRT), conversions, AOV,



and agent productivity.

- Drive RCA for funnel drop-offs, FRT misses, and conversion dips.

- Coaching, Performance & Team Health.

- Conduct regular call audits, feedback sessions, and performance reviews.

- Coach teams on objection handling, consultative selling, upselling, and closures.

- Own new joiner ramp-up, performance improvement plans (PIPs), and skill uplift.

- Proactively manage attrition, morale, and team stability.

- Cross-Functional Coordination .

- Coordinate with Marketing on lead quality feedback.

- Work closely with Sales Manager on targets, escalations, and improvements.

- Partner with QA / Training teams to improve overall sales effectiveness

What We Are Looking For:

- 5+ years of experience in Inside Sales / Telesales (B2C or D2C).

- 4 years of people management experience (leading ICs).

- Experience in high-ticket or consultative sales (edtech, fintech, insurance, luxury, BPO, wellness, etc.).

- Strong understanding of CRM-driven sales funnels.

- Proven ability to consistently hit team targets.

- Hands-on experience with inbound sales, follow-ups, and consultative selling.

- Robust coaching, communication, and performance management skills.

Interested candidates can share their CV's at [email protected] or WhatsApp at (phone hidden)

📌 Team lead || Assistant manager || Sales (Gurugram)
🏢 Fortuna Retail
📍 Gurugram