Working as an L1/L2 Messaging Support Engineer, providing technical support for Microsoft Exchange, Exchange Online, Microsoft 365, Outlook, and OWA. Responsible for supporting messaging services, troubleshooting technical issues, and ensuring smooth email communication.

Responsibilities Roles and Responsibilities – L1/L2 Messaging Support

Log in to the ticketing tool daily and review assigned incidents and service requests.

Prioritize tickets based on priority, business impact, and urgency.

Provide L1 and L2 support for Microsoft Exchange, Exchange Online, Microsoft 365, Outlook, and OWA.

Troubleshoot email delivery, mail flow, and external email communication issues.

Perform message trace analysis and review NDR error messages to identify email delivery failures.

Handle mailbox access issues, shared mailbox requests, and room mailbox-related issues.

Manage mailbox permissions, including Full Access, Send As, and Send on Behalf.

Create and manage Distribution Lists,



including adding or removing members and updating owners.

Troubleshoot Outlook, Current Outlook, OWA, meeting invitations, calendar, and Free/Busy issues.

Handle email address, SMTP address, proxy address, mailbox forwarding, and mailbox rule-related requests.

Perform user, mailbox, and group administration tasks using Active Directory and Active Roles Server.

Coordinate with Messaging, Exchange, Active Directory, Microsoft 365, and Security teams for complex issues.

Communicate with users, collect the required information, and provide regular ticket updates.

Document troubleshooting steps and resolutions in the ticketing tool.

Resolve and close tickets after confirming the resolution or following the defined support process.

Qualifications

- B.tech
- 4+ years' experience as System Administrator
- Strong analytical skills

📌 System Administrator (Andhra Pradesh)
🏢 Expires
📍 Andhra Pradesh