Company Description nostringscouture is a New Delhi–based platform offering a curated selection of luxury traditional Indian couture for one-time wear. The brand focuses on providing high-end outfits without the burden of storing, reselling, or managing long delivery timelines. It caters to fashion-forward individuals who enjoy experimenting with their style and prefer not to repeat looks for special occasions. nostringscouture blends an appreciation for slow fashion and couture with environmentally conscious practices.

The platform aims to deliver a celebrity-like experience while maximizing value and convenience for its customers.

Role Description nostringscouture is looking for an organised, proactive and customer-focused Store & Operations Coordinator to join our team.

This is a full-time, in-store role combining customer interaction, order management and day-to-day operations. The role involves managing the complete order journey—from appointments, measurements and fittings to vendor coordination, payments, deliveries and returns.

KEY RESPONSIBILITIES

Customer & Store Coordination

Attend to customers in-store and assist them throughout their order journey

Communicate professionally with customers in person, over calls and WhatsApp

Coordinate appointments, fittings, pickups, deliveries and returns

Provide timely order updates and ensure a smooth customer experience

Measurements & Fittings

Take accurate body measurements for garment sizing and alterations





Have a working understanding of garment measurements, sizing, fit and different silhouettes

Coordinate fittings and alterations with relevant teams/vendors

Maintain accurate customer measurement records

Order & Operations Management

Track orders from confirmation through delivery and return

Ensure garments are received, checked, prepared and dispatched on time

Proactively follow up on pending orders, timelines and operational issues

Maintain accurate order, inventory and delivery records

Manage multiple customers and orders simultaneously

CRM & Payments

Maintain customer details, orders, interactions and follow-ups on the CRM

Track payments, security deposits, pending balances and refunds

Maintain accurate and organised records using CRM and Excel/Google Sheets

WHO WE’RE LOOKING FOR

Prior experience in fashion retail, store operations, customer service or a similar role preferred

Educational background in Fashion, Retail, Business, Commerce or Hospitality is an advantage

Fluent in English, well-spoken and confident interacting with customers

Good understanding of garment measurements, sizing and fit

Comfortable using CRM software, Excel/Google Sheets and WhatsApp

Strong organisational, communication and time-management skills

Excellent attention to detail and follow-through

Independent, proactive and comfortable taking ownership

- Able to multitask, manage priorities and resolve issues efficiently

Role Type: Full time | On-site

Location: NCR

📌 Store and Operations Coordinator (New Delhi)
🏢 nostringscouture
📍 New Delhi