Job highlights

- Good to have proven experience managing operations across multiple bottling partners or distributed manufacturing / service networks
- MBA in Supply Chain,Operations,Business Administration,or related field . 10+ years of experience in supply chain,customer service operations,order management,or bottler operations within FMCG,beverage,consumer goods,or related industries

Job Summary Primary Location: Gurugram, India

Role Type: Individual Contributor The Senior Manager, Supply Chain Excellence will play a critical role in driving customer service improvements across channels, across bottling partners through high-impact strategic initiatives, operational transformation programs including processes capabilities, and digital enablement. This position requires a strategic thinker with strong influencing orientation, capable of influencing a highly matrixed ecosystem involving bottling partners, OU Networked teams.

What You'll Do for Us

Driving supply chain excellence through people, process technology dimensions including but not limited to:

- Enable transformational programs including strategic initiatives like setting up the supply chain organization structure at bottlers, customer service groups, SOPs performance management.
- Design Enable Future-ready Customer Supply Models Network e.g., Segmented supply chains.
- Support the design and implementation of standardized customer service governance mechanisms, operational playbooks, and performance management framework.
- Drive Supply Chain Process Automation leveraging AI/RPA Digital Capabilities (inhouse 3rd Party).
- Partnering with bottling partners through I-Ops and OU Networked teams to drive change management and adoption of current ways of working.
- Bring outside-in perspectives, market benchmarks, and leading practices to strengthen supply chain excellence, customer service operations and transformation roadmaps.





Qualifications Requirements

- MBA in Supply Chain, Operations, Business Administration, or related field
- 10+ years of experience in supply chain, customer service operations, order management, or bottler operations within FMCG, beverage, consumer goods, or related industries.
- Project Management Experience in driving cross functional priorities decision making.
- Good to have proven experience managing operations across multiple bottling partners or distributed manufacturing/service networks.
- Proficiency in ERP systems (D-365), order management platforms, and supply chain analytics tools.
- Demonstrated success in leading automation and digital transformation initiatives.
- Strong analytical, stakeholder management, and problem-solving skills.
- Excellent communication and leadership capabilities with experience influencing senior stakeholders.

Key Competencies

- Supply Chain Orchestration

- Customer Service Transformation

- Strategic Thinking

- Project Management

- Change Management
- Cross-Functional Leadership

- Digital Enablement
- Data-Driven Decision Making
- Business Partnership including Franchise Customers What can help you be successful in the role

Growth Behavior

- Growth Mindset: Demonstrates Curiosity. Welcomes failure as a learning opportunity.
- Smart Risk: Makes bold decisions/recommendations.
- Externally Focused: Understands the upstream and downstream implications of his/her work.
- Performance Driven Accountable: Has high-performance standards. Outperforms her/his peers.




- Fast/Agile: Removes barriers to move faster. Experiments and adapts. Thrives under pressure and at a fast pace.
- Empowered: Brings solutions instead of problems. Challenges the status quo. Has the courage to take an unpopular stance.

Leadership Behavior

- Act Like an Owner: Deliver results, creating value for our brands, our System, our customers and key stakeholders.
- Collaborate with the System, Customers and Key Stakeholders
- Develops Self and Others: Develop self and support others development to achieve their full potential.
- Drive Innovation: Generate new or unique solutions and embrace new ideas that help sustain our business. What We Can Do For You

- Career growth and development: Leveraging our boundaryless network, we provide access to educational platforms and provide coaching, mentoring and feedback, as a part of our Leadership Development process.

- Diverse and inclusive culture: You ll be embraced for who you are and empowered to use your voice to help others find theirs. We want to make our culture inevitable.
- International Experience: Become part of international projects and work along multicultural teams, through our global network.

Skills

- Communication

- Continual Improvement Process

- Cost Analysis

- Industrial Engineering

- Lean Manufacturing

- Lean Principles

- Logistics Management

- Materials Handling

- People Management

- Production Planning

- Production Scheduling

- Product Launches

- Purchasing Management

- Shipping

- Supply Chain Management (SCM)

- Supply Chain Operations

Location

India Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change.

Applicants are advised to confirm the latest information directly on the company website before applying.

📌 Sr Manager, Supply Chain Excellence (Gurugram)
🏢 Hindustan Coca Cola Beverages (hccb)
📍 Gurugram