About The Role

We are looking for an experienced and result-oriented Spanish Travel Sales Team Leader to lead our Spanish-speaking Travel Sales team. The ideal candidate should have hands-on experience in International Travel Sales, fluency in Spanish, and robust team-handling, sales, customer service, and performance management skills.

The Team Leader will be responsible for managing day-to-day team operations, driving sales and revenue, monitoring KPIs, handling customer escalations, and ensuring excellent customer experience for Spanish-speaking customers.

Key Responsibilities

- Manage and monitor the day-to-day performance of the Spanish Travel Sales team.
- Lead, coach, mentor, and motivate Travel Sales Executives to achieve business targets.
- Drive sales, revenue, productivity, conversion rates, and customer satisfaction.
- Track daily, weekly, and monthly team KPIs and implement corrective actions where required.
- Monitor individual performance and conduct regular coaching and feedback sessions.
- Assist agents with complex customer queries, negotiations, and sales closures.
- Handle customer escalations and ensure timely and effective resolution.
- Ensure accurate and efficient processing of:
- Flight Bookings
- Hotel Reservations
- Car Rentals
- Vacation Packages
- Ensure effective communication with Spanish-speaking customers and maintain high service standards.
- Monitor calls, sales conversations, and booking processes to ensure quality and compliance.
- Coordinate with Quality, Training, HR, and Operations teams to improve overall team performance.




- Identify performance gaps and implement coaching plans and improvement strategies.
- Prepare and maintain daily/weekly performance reports and team MIS.
- Ensure adherence to company SOPs, policies, sales guidelines, and process standards.
- Support recent joiners through process guidance, floor support, and on-the-job coaching.
- Maintain team discipline, attendance, schedule adherence, and productivity.
- Take ownership of team sales targets and contribute to overall business growth.

Required Expectation

- Minimum 2+ years of experience in International Travel Sales.
- Prior experience as a Team Leader, Senior Travel Sales Executive, or Acting TL is preferred.
- Fluency in Spanish is mandatory, with strong verbal communication skills.
- Hands-on experience in travel sales, customer handling, and revenue generation.
- Experience handling travel products such as flights, hotels, car rentals, cruises, and vacation packages.
- Proven ability to manage sales targets, conversion rates, and team performance.
- Strong understanding of international travel markets and customer requirements.
- Experience with GDS platforms such as Amadeus, Sabre, or Galileo will be an advantage.
- Excellent communication, interpersonal, leadership, and problem-solving skills.
- Strong coaching, team management, and escalation-handling abilities.
- Good knowledge of MS Excel, MIS, and performance reporting.
- Ability to work in a fast-paced, target-driven setting.
- Willingness to work in shifts aligned with the target market and business requirements.

📌 Spanish Team Lead- US Travel Process (Noida)
🏢 Assistara
📍 Noida