We're Hiring: Software QA Tester & Customer Support Coordinator

Company: Inventonex Technologies Pvt. Ltd.

Department: IT / Software Development

Job Type: Full-time

Work Location: Alappuzha, Kerala

We are looking for a detail-oriented and technically skilled Software QA Tester & Customer Support Coordinator to join our software development team. The candidate will be responsible for testing software applications, identifying bugs, verifying software updates, coordinating with customers, collecting requirements, and ensuring a high level of software quality and customer satisfaction.

The ideal candidate should have a technical background, solid analytical skills, and good communication abilities to coordinate effectively between customers, developers, and management.

Key Responsibilities

Software Testing & Quality Assurance

- Test software applications, websites, and newly developed features.
- Identify bugs, errors, calculation issues, and functionality problems.
- Perform manual, functional, regression, and user acceptance testing (UAT).
- Prepare test cases, testing checklists, and bug reports.
- Retest bugs after developers implement fixes.
- Verify software updates before release.

Customer Support & Coordination

- Communicate with customers to understand software-related issues and requirements.
- Provide software demonstrations and explain application features.
- Record customer complaints, feedback, and feature requests.
- Coordinate with developers to resolve reported issues.
- Follow up with customers and provide timely status updates.
- Escalate critical issues to the IT Manager or management.

Documentation & Reporting

- Maintain bug logs, testing reports, and customer issue registers.
- Document customer requirements clearly for the development team.
- Prepare daily or weekly reports on testing activities and pending issues.
- Maintain records of software update verification and customer feedback.

Educational Qualification
- B.Tech / B.E. in Computer Science Engineering,



Information Technology, or Software Engineering.
- MCA (Master of Computer Applications).
- M.Sc. Computer Science or a relevant postgraduate qualification may also be considered.
- Candidates with relevant technical qualifications and practical software testing experience are encouraged to apply.

Required Skills
- Good understanding of software applications and web-based systems.
- Robust analytical thinking and attention to detail.
- Good verbal and written communication skills.
- Ability to identify, document, and track software issues.
- Basic knowledge of manual testing, test cases, and bug reporting.
- Proficiency in MS Excel, Google Sheets, email, and documentation.
- Ability to communicate professionally with customers and developers.
- Willingness to learn new technologies and business processes.

Preferred Skills
- Experience in software testing, QA, implementation, or customer support.
- Knowledge of SQL and database fundamentals.
- Familiarity with Jira, Trello, or other issue-tracking tools.
- Understanding of regression testing and software development life cycles (SDLC).

Key Performance Indicators (KPIs) Performance will be evaluated based on:
- Accuracy and completeness of software testing.
- Quality of bug identification and reporting.
- Timely verification of software updates.
- Timely customer response and issue follow-up.
- Accuracy of requirement documentation.
- Effective coordination with the development team.
- Reduction in repeated software issues and customer complaints.

Why Join Us?
- Opportunity to work with an in-house software development team.
- Exposure to real-world software testing and customer requirements.
- Opportunity to develop technical, analytical, and customer coordination skills.
- Career growth opportunities in software quality assurance and implementation.

Interested candidates can apply through Indeed with their updated resume. Contact : (phone hidden) or [email protected]

Pay: ₹15,000.00 - ₹35,000.00 per month

Benefits

- Flexible schedule
- Paid time off

Work Location: In person

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